Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative c

Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative c

Monitor and analyze content performance for priority audiences and customer journeys, leveraging specific, measurable metrics to make informed recommendations for optimization and improvements Stay current on Esri's campaign and program plans, utilizing exposure to industry leading web analytics tools to proactively map out how the web can best support strategic initiativ

Managing UX interface copy at scale Own and create a high impact, forward thinking vision to help shape the future of how we integrate plain user focused language around guidance, instructions, and feedback across esri.com and digital experience touchpoints Be in the room for project scope and requirements gathering in collaboration with project managers, strategists, and

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Use process management skills to help Esri develop a vendor risk management program capable of handling large scale risk review of its vendor ecosystem Collaborate with security SMEs, legal staff, and Global Business Development staff within Esri to operate and improve systems and procedures for Esri's customer trust program Work with legal and contracts teams to address

Design and implement innovative and impactful ArcGIS platform based strategies and solutions to meet unique and complex Professional Services customer requirements Define business continuity for both on premise and cloud deployments following industry standards for security, governance, publication strategy and custom application architecture Define best practices for dep

Contribute to the design and implementation of an AI Copilot for ArcGIS Pro Design, develop, and implement AI models, prompts, algorithms and agents in C# or Python , particularly focusing on natural language generation and understanding using LLMs and embedding models Write scalable, robust, testable, efficient, and easily maintainable code in C#, Python, or C++ Build so

Use C++, Java, and Python to develop full stack GIS applications Build software that follows industry standard design patterns, development methodologies, and deployment models Design, test, release, and support AI capabilities in the ArcGIS platform to improve overall data quality Solve complex problems with application design, development, and user experiences Collabora

C and/or Swift Xcode Developing with the Cocoa and Cocoa Touch APIs Object oriented design skills Data structures and algorithms App development issues related to performance optimization and caching All the other important things that will help you be successful at Esri good communication skills, a team player who can also fly solo, and the ability to thrive in an enviro

Collaborate with PS staff and account managers to qualify incoming RFPs and RFQ's and determine bid/no bid decision Support the development of the overall proposal strategy for response Manage proposal activities from initial review of the RFP to submittal of the final proposal, using proposal plans, templates, compliance matrices, and schedules. Primary focus will be on

Lead the planning and implementation of content development related projects to successful completion Work with content development manager to understand department processes, workflows, and business directives Guide content development teams through the existing project process Clearly communicate workflows, goals, and direction to the project team Facilitate the definit

As the Product Owner for one of the ArcGIS Hub scrum teams, your entrepreneurial spirit will help us push the boundaries of our industry leading technology Define and drive your product area's vision and strategy to promote user growth, retention, and collaboration Identify product area performance metrics and establish clear definitions of success that both empower your

Maintain expert level knowledge of current capabilities and the product roadmap Collaborate with Product Marketing teams generating a variety of marketing materials, e.g. social media content, public and internal communications about product updates and events, blogs, product web pages, etc. Collaborate with Events and Marketing teams and other stakeholders to create cont

Collaborate with software developers, product engineers, and other cross functional teams to design, build, and deliver new ArcGIS Parcel Fabric capabilities Work with customers, business partners, and industry experts to identify user requirements and workflows Test, release, and support ArcGIS Parcel Fabric functionality to enhance overall product quality Perform troubl